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FAQ

 

1.  WHAT DOES "GOT POCKET?" MEAN?

HAVING POCKET IS WHEN…

A MUSICIAN HAS THE ABILITY TO PLAY WHAT’S NECESSARY TO COMPLEMENT THE MUSIC, WHILE IN SYNC AND ADDING THEIR OWN CREATIVITY.

 

2.  DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

YES WE DO!

 

3.  HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

ONCE SHIPPED:

      • DOMESTIC

        • First Class Mail (3 - 7 days, Most States) NOTE: USPS has extended ship times due to COVID19. This item may arrive later than normal. 

        • Priority Mail (2 - 4 days, Most States) NOTE: USPS has extended ship times due to COVID19. This item may arrive later than normal. 

    • INTERNATIONAL:

      • First Class International (7 - 25 days) NOTE: Due to COVID19 outbreak, shipment could be delayed up to 14 days.

      • Priority Mail International (7 - 14 days) NOTE: Due to COVID19 outbreak, shipment could be delayed up to 14 days.

 

4.  WHAT SHIPPING METHOD DO YOU USE?

UNITED STATES POSTAL SERVICE AND UPS

 

5. DO YOU ALL PAY FOR CUSTOMS FEES OR ADDITIONAL FEES IN OTHER COUNTRIES WHEN SHIPPING INTERNATIONALLY?

NO WE DO NOT

 

6.  WHAT IS YOUR RETURN POLICY?

WE OFFER A 7 DAY EXCHANGE ON WRONG PURCHASES AND 14 DAY MONEY BACK GUARANTEE ONCE SHIPMENT IS RECEIVED. WE AIM TO SATISFY ALL OF OUR CUSTOMERS.

***FOR THANKSGIVING AND CHRISTMAS HOLIDAYS, OUR RETURN POLICY CHANGES EACH YEAR STARTING NOVEMBER 1ST. WE WILL ALLOW RETURNS 14 DAYS AFTER JANUARY 1ST.***

  

7.  WHAT IF SOMETHING IS WRONG WITH MY ORDER?

IF YOU HAVE AN ISSUE WITH AN ORDER, PLEASE CONTACT THE STORE DIRECTLY VIA OUR CONTACT PAGE. SHIPPING COSTS WILL BE DISCUSSED UPON EVERY ISSUE. 

*The store will accommodate for the extra shipping costs, only when we are responsible for a wrong order.*